Right of withdrawal

1. The Consumer may, within 14 days, withdraw from the Booking or the Sales Agreement concluded on the basis of the Booking in the Stationary Store when ordering delivery of goods by a courier company without giving any reason.
2. The period referred to in paragraph 1 starts from the date of delivery of the goods to the Customer by the courier company.
3. In the case of personal collection of the Booking in a stationary store, the right to withdraw from the contract does not apply, because the Purchase and Sale Agreement is not a distance contract concluded with the Customer. However, the customer retains the right to complain about the goods.
4. In the case of a Contract that covers many Goods that are delivered separately, in batches or in parts, the deadline indicated in paragraph 1 runs from the delivery of the last item, batch or part.
5. In the case of an Agreement that consists in regular delivery of Goods for a definite period of time (subscription), the deadline indicated in paragraph 1 runs from taking possession of the first thing.
6. The Consumer may withdraw from the Agreement by submitting to the Seller a statement of withdrawal from the Agreement. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the expiry of this period.
7. The statement must be sent electronically by sending the statement to the e-mail address – the contact details of the Seller are specified in § 3. The statement may also be submitted on the form, the template of which is attached as Annex 1 to these Regulations and the attachment to the Act of 30 May 2014 on consumer rights, but it is not mandatory.
8. If the Consumer sends the statement electronically, the Seller will immediately send the Consumer to the e-mail address provided by the Consumer confirmation of receipt of the statement of withdrawal from the Agreement.
9. Consequences of withdrawal from the Agreement:

• In the event of withdrawal from the Agreement concluded in a stationary store with an order to deliver goods to the Customer by a courier company, the Agreement is considered null and void.
• In the event of withdrawal from the Agreement, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer’s statement of withdrawal from the Agreement, all payments made by him, including the costs of delivering the item, with the exception of additional costs resulting from the delivery method chosen by the Consumer other than the cheapest usual method of delivery offered by the Seller.
• The Seller will refund the payment using the same payment methods that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that will not involve any costs for him.
• The Seller may withhold the refund of payment until the receipt of the Goods back or until the proof of sending it back is provided, whichever occurs first.
• The Consumer should send the Goods back to the Seller’s address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Goods before the expiry of the 14-day period.
• The Consumer bears the direct costs of returning the Goods if, due to their nature, the Goods could not be sent back in the usual way via a courier company.
• The Consumer is only liable for the decrease in the value of the Goods resulting from using them in a manner other than it was necessary to establish the nature, characteristics and functioning of the Goods.

• in which the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy his individual needs,
• in which the subject of the service is an item delivered in a sealed package, which after opening the packaging can not be returned due to health protection or hygiene reasons, if the packaging was opened after delivery, in particular if the excise stamp on the packaging of an alcoholic beverage was broken.
• in which the subject of the service is an item subject to rapid deterioration or having a short shelf life,
• for the provision of services, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the start of the service that after the performance of the service by the Seller he will lose the right to withdraw from the Agreement,
• in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement,
• in which the subject of the service are things that after delivery, due to their nature, are inseparably connected with other things,
• for the delivery of digital content that is not recorded on a tangible medium, if the performance of the service began with the express consent of the Consumer before the deadline to withdraw from the contract and after informing him by the Seller about the loss of the right to withdraw from the Agreement.

Complaint and warranty

1. The Sales Agreement covers new Goods.
2. The Seller is obliged to provide the Customer with an item free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to complain based on the provisions regarding the warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty.
4. Complaints should be submitted electronically to the addresses of the Seller provided in these Regulations.
5. It is recommended to include m.in in the complaint. a brief description of the defect, the circumstances (including the date) of its occurrence, the data of the Customer submitting the complaint, and the Customer’s request in connection with the defect of the goods.
6. The Seller will respond to the complaint request immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is considered that the Customer’s request was considered justified
7. Goods sent back as part of the complaint procedure should be sent to the address given in § 3 of these Regulations.
8. If a warranty has been granted for the Goods, information about it, as well as its content, will be included in the description of the Goods on the Platform.
9. Alcoholic beverages with a damaged excise stamp are not subject to complaint.