Right of Withdrawal from the Contract

The Consumer may, within 14 days, withdraw from a Reservation or Sales Agreement concluded based on a Reservation at the Physical Store when ordering goods to be delivered by a courier company, without stating any reason.
The period specified in paragraph 1 begins from the day the goods are delivered to the Customer by the courier company.
In the case of personal collection of a Reservation at the physical store, the right of withdrawal does not apply, as the sales contract is not a distance contract concluded with the Customer. However, the Customer retains the right to complain about the goods.
In the case of a Contract that covers multiple Goods delivered separately, in batches, or in parts, the period indicated in paragraph 1 runs from the delivery of the last item, batch, or part.
In the case of a Contract that involves the regular delivery of Goods for a specified period (subscription), the period indicated in paragraph 1 runs from taking possession of the first item.
The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. To meet the withdrawal deadline, it is sufficient for the Consumer to send the statement before the expiry of this period.
The statement must be sent electronically by submitting it to the email address – the Seller’s contact details are specified in § 3. The statement can also be submitted using the form, a template of which is Annex No. 1 to these Regulations and an annex to the Act of May 30, 2014, on consumer rights; however, this is not mandatory.
If the Consumer sends the statement electronically, the Seller will immediately send the Consumer, to the email address provided by the Consumer, confirmation of receipt of the statement of withdrawal from the Contract.
Effects of withdrawal from the Contract:

In the event of withdrawal from a Contract concluded at the physical store with an order for goods to be delivered to the Customer by a courier company, the Contract is considered not concluded.
In the event of withdrawal from the Contract, the Seller shall immediately, no later than 14 days from the day of receiving the Consumer’s statement of withdrawal from the Contract, refund the Consumer all payments made by them, including the costs of delivery of the goods, with the exception of additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller.
The Seller shall refund the payment using the same payment methods as those used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for them.
The Seller may withhold the refund until they have received the Goods back or until the Consumer has provided proof of their return, whichever occurs first.
The Consumer should return the Goods to the Seller’s address provided in these Regulations immediately, no later than 14 days from the day on which they informed the Seller of their withdrawal from the Contract. The deadline will be met if the Consumer sends back the Goods before the expiry of the 14-day period.
The Consumer bears the direct costs of returning the Goods if, due to their nature, these Goods could not be returned in the usual manner via a courier company.
The Consumer is only liable for any diminished value of the Goods resulting from handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the Goods.

The Consumer is not entitled to the right of withdrawal from a distance contract in relation to a Contract:

where the subject of the service is a non-prefabricated item, manufactured according to the Consumer’s specifications or serving to satisfy their individualized needs,
where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery, especially if the excise stamp on the alcoholic beverage packaging has been broken.
where the subject of the service is an item that deteriorates quickly or has a short shelf life,
for the provision of services, if the Seller has fully performed the service with the Consumer’s express consent, and the Consumer was informed before the start of the service that they would lose the right of withdrawal from the Contract after the Seller had fully performed the service,
where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period,
where the subject of the service is goods which, after delivery, due to their nature, become inseparably combined with other items,
for the supply of digital content not supplied on a tangible medium, if the performance of the service began with the Consumer’s express consent before the expiry of the withdrawal period and after being informed by the Seller about the loss of the right of withdrawal from the Contract.

Complaints and Warranty

New Goods are covered by the Sales Agreement.
The Seller is obliged to deliver to the Customer goods free from defects.
In the event of a defect in goods purchased from the Seller, the Customer has the right to file a complaint based on the provisions regarding statutory warranty for defects in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the statutory warranty for defects.
Complaints should be submitted electronically to the Seller’s addresses provided in these Regulations.
It is recommended that the complaint include, among other things, a concise description of the defect, the circumstances (including the date) of its occurrence, the details of the Customer filing the complaint, and the Customer’s request regarding the defect in the goods.
The Seller will respond to the complaint request immediately, and if the Customer is a Consumer – no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint request within 14 days, it is deemed that the Seller has accepted the Customer’s request as justified.
Goods returned as part of the complaint procedure should be sent to the address provided in § 3 of these Regulations.
If a warranty has been granted for the Goods, information about it, as well as its content, will be included in the Goods description on the Platform.
Alcoholic beverages with a damaged excise stamp are not subject to complaint.